Main Article Content
Abstract
This study aims to analyze the factors influencing the effectiveness of Accounting Information Systems (AIS) in financial institutions by integrating the Technology Acceptance Model (TAM) and Task–Technology Fit (TTF) frameworks. TAM describes the acceptance of technology by users, while TTF describes the suitability of technology to the needs and complexity of the task. The research is motivated by the rapid digital transformation in Indonesia’s banking sector, particularly in Pekanbaru, which demands information systems that are both effective and adaptive to technological advances. Using a quantitative approach through surveys of bank employees, this study examines the effects of technological sophistication, task complexity, human resource competence, and user participation on AIS effectiveness. The results show that all four factors have a positive and significant influence on AIS effectiveness. Technological sophistication improves efficiency and reporting accuracy, task complexity drives the need for adaptive systems, human competence determines system implementation success, and user participation enhances system acceptance and utilization. Theoretically, this study strengthens the integration of TAM and TTF in explaining AIS effectiveness and provides practical implications for financial institutions to enhance digital readiness and human resource capabilities
Keywords
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Copyright (c) 2025 Emrinaldi Nur DP, Ruhul Fitrios

This work is licensed under a Creative Commons Attribution 4.0 International License.

This work is licensed under a Creative Commons Attribution 4.0 International License.
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References
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- Almaqtari, F. A. (2024). The Role of IT Governance in the Integration of AI in Accounting and Auditing Operations. Economies, 12(8). https://doi.org/10.3390/economies12080199
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- Barki, H., & Hartwick, J. (1994). Measuring User Participation, User Involvement, and User Attitude. MIS Quarterly, 18(1), 59–82. https://doi.org/10.2307/249610
- Bougie, R., & Sekaran, U. (2020). Research Methods for Business (8th Editio). Wiley.
- Boynton, W. C., & Johnson, Ra. N. (2010). Modern Auditing: Assurance Services and The Integrity of Financial Reporting. John Wiley & Sons.
- Chan, S. H., Song, Q., & Yao, L. J. (2014). The impact of task complexity, task motivation, decision support system (DSS) motivation, and DSS use on performance. Proceedings - Pacific Asia Conference on Information Systems, PACIS 2014.
- Chin, W. W. (1998). The partial least squares approach for structural equation modeling. In Modern methods for business research. (pp. 295–336). Lawrence Erlbaum Associates Publishers.
- Choi, W., & Tulu, B. (2017). Effective use of user interface and user experience in an mHealth application. Proceedings of the Annual Hawaii International Conference on System Sciences, 2017-Janua, 3803–3812. https://doi.org/10.24251/hicss.2017.460
- Creswell, J. W., & Creswell, J. D. (2018). Research Design Qualitative, Quantitative, and Mixed Methods Approaches.
- Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly: Management Information Systems, 13(3), 319–339. https://doi.org/10.2307/249008
- Dishaw, M. T., & Strong, D. M. (1999). Extending the technology acceptance model with task–technology fit constructs. Information & Management, 36(1), 9–21. https://doi.org/https://doi.org/10.1016/S0378-7206(98)00101-3
- Efraim, T., Pollard, C., & Wood, G. (2018). Information Technology for Management On-Demand Strategies for Performance, Growth and Sustainability Eleventh Edition. In Wiley.
- Frisky, N. S., Rahmawati, & Afrizon. (2023). the Effectiveness of Accounting Information Systems Mediates the Relationship Between the Software of Information Technology and User Competency Towards the Quality of Accounting Information. Berkala Akuntansi Dan Keuangan Indonesia, 8(2), 278–292. https://doi.org/10.20473/baki.v8i2.47412
- Goodhue, D. L., & Thompson, R. L. (1995). Task-Technology Fit and Individual Performance. Management Information Systems Quarterly, 19(2), 213–236. https://doi.org/10.2307/249689
- Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2019). Multivariate Data Analysis (8th ed). Pearson Education Limited.
- Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM) (2nd Editio). Sage.
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- Hla, D., & Teru, S. P. (2015). Efficiency of Accounting Information System and Performance Measures - Literature Review. Nternational Journal of Multidisciplinary and Current Research (IJMCR), 3(September/October), 976–984.
- Hu, L., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. In Structural Equation Modeling (Vol. 6, Issue 1, pp. 1–55). Lawrence Erlbaum. https://doi.org/10.1080/10705519909540118
- Junglas, I., Abraham, C., & Watson, R. T. (2008). Task-technology fit for mobile locatable information systems. Decision Support Systems, 45(4), 1046–1057. https://doi.org/https://doi.org/10.1016/j.dss.2008.02.007
- Likert, R. (1932). A technique for the measurement of attitudes. Archives of Psychology, 22 140, 55.
- Lin, W. T., & Shao, B. B. M. (2000). The relationship between user participation and system success: a simultaneous contingency approach. Information & Management, 37(6), 283–295. https://doi.org/10.1016/S0378-7206(99)00055-5
- Loudoe, M. M., & Fardinal, F. (2021). The Effect of Human Resources Competencies and Internal Controlling System on the Quality of Accounting Information System and Their Impacts to the Quality of Financial Reporting. Asian Journal of Social Science Studies, 6(5), 31. https://doi.org/10.20849/ajsss.v6i5.965
- Madyatika, I. D. A. T., Arizona, I. putu E., & Ernawatiningsih, N. P. L. (2022). Pengaruh Pemanfaatan Teknologi, Kopetensi Sumber Daya Manusia, Tingakat Pendidikan, Dan Partisipasi Pengguna Terhadap Efektivitas Sistem Informasi Akuntansi Pada Lembaga Perkreditan Desa(LPD) Di Kecamatan Tembuku. 4(3), 123–133.
- Magboul, I., Jebreel, M., Shawtri, F., Qabajeh, M., Shanti, A., Alqudah, M., & Abu Huson, Y. (2024). Factors influencing accounting information system usage by oil companies & performance outcomes. Cogent Business and Management, 11(1). https://doi.org/10.1080/23311975.2024.2369211
- Maharani, N. P., Suhartono, E., Setiawanta, Y., & Durya, N. P. M. A. (2024). Pengaruh Pemanfaatan Teknologi, Kompetensi Sumber Daya Manusia, Dan Tingkat Pendidikan Terhadap Efektivitas SIA. J-Aksi : Jurnal Akuntansi Dan Sistem Informasi, 5(1), 139–153. https://doi.org/10.31949/jaksi.v5i1.8684
- Mardini, R., Lestira Oktaroza, M., Fadillah, S., & Nurhayati. (2022). Efektifitas sistem informasi akuntansi: meningkatkan in-role performance dan innovative performance karyawan sektor publik? Proceeding Of National Conference On Accounting & Finance, 4, 158–166. https://doi.org/10.20885/ncaf.vol4.art21
- Meiryani, Candra Verren Livia, & Sudrajat Jajat. (2020). The Effect of User Participation on Accounting Information Systems Performance. International Journal of Recent Technology and Engineering (IJRTE), 8(6), 953–960. https://doi.org/10.35940/ijrte.F7385.038620
- Nabilah, S., Hanani, N., Rapani, A., & Jasim, O. (2022). The Accounting Information System (AIS) Effectiveness and SMEs Performance: A Conceptual Paper. Management Research Journal, 11(11), 64–73. https://doi.org/10.37134/mrj.vol11.2.6.2022
- Nguyen, H. T., T, R., Kweh, Q. L., Tran, P. T. K., & Tran Duong Minh, H. (2024). Determinants of accounting information system effectiveness and moderating role of external consultants: Empirical research in the Ben Tre Province of Vietnam. Heliyon, 10(7), e28847. https://doi.org/10.1016/j.heliyon.2024.e28847
- Putri, N. P. H. N., Sunarwijaya, I. K., & Ernawatiningsih, N. P. L. (2023). Pengaruh Skill, Pengalaman Kerja, Kompleksitas Tugas, Kecanggihan Teknologi Informasi dan Partisipasi Manajemen terhadap Efektivitas Sistem Informasi Akuntansi pada Koperasi Simpan Pinjam di Kecamatan Marga. Kumpulan Hasil Riset Mahasiswa Akuntansi (KHARISMA), 5(2), 424–433.
- Quang Huy, P., & Kien Phuc, V. (2024). Digitalization accounting information system and servitization in public sector organizations - moderating effect of recoverable slack. Cogent Business and Management, 11(1). https://doi.org/10.1080/23311975.2024.2420762
- Ranjan, R., S, S. C., & Srivastava, D. . (2025). The influence of IT sophistication on strengthening organizational structure, performance, and adaptability. International Journal of Innovative Research and Scientific Studies, 8(3), 3813–3819. https://doi.org/10.53894/ijirss.v8i3.7393
- Romney, M. B., & Steinbart, P. J. (2021). Accounting Information Systems. In Pearson Education, Inc.
- Sajady, H., Dastgir, M., & Hashem Nejad, H. (2008). Evaluation of the effectiveness of accounting information systems. International Journal of Information Science and Management, 6(2), 49–59.
- Sari, K. A. D. P., Suryandari, N. N. A., & Putra, G. B. B. (2021). Pengaruh Pemanfaatan Teknologi, Partisipasi Pemakai, Kemampuan Teknik Pemakai, Pengalaman Kerja dan Jabatan terhadap Efektivitas Sistem Informasi Akuntansi. 3(1), 11–21.
- Tarafdar, M., Pullins, E. B., & Ragu-Nathan, T. S. (2015). Technostress: negative effect on performance and possible mitigations. Information Systems Journal, 25(2), 103–132. https://doi.org/https://doi.org/10.1111/isj.12042
- Tran Thanh Thuy, N. (2025). Effect of accounting information system quality on decision-making success and non-financial performance: does non-financial information quality matter? Cogent Business and Management, 12(1). https://doi.org/10.1080/23311975.2024.2447913
- Trang Doan Do, Ha An Thi Pham, Eleftherios I. Thalassinos, & Hoang Anh Le. (2022). The Impact of Digital Transformation on Performance: Evidence from Vietnamese Commercial Banks. Journal of Risk and Financial Management, 15(1), 21.
- Trieu, H. D. X., Nguyen, P. Van, Nguyen, T. T. M., Vu, H. T. M., & Tran, K. T. (2023). Information technology capabilities and organizational ambidexterity facilitating organizational resilience and firm performance of SMEs. Asia Pacific Management Review, 28(4), 544–555. https://doi.org/10.1016/j.apmrv.2023.03.004
- Venkatesh, V., & Bala, H. (2008). Technology Acceptance Model 3 and a Research Agenda on Interventions. Decision Sciences, 39(2), 273–315.
- Venkatesh, V., & Davis, F. D. (2000). A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies. Management Science, 46(2), 186–204.
- Warren, J. D., Moffitt, K. C., & Byrnes, P. (2015). How big data will change accounting. Accounting Horizons, 29(2), 397–407. https://doi.org/10.2308/acch-51069
- Wijayanti, P., Mohamed, I. S., & Daud, D. (2024). Computerized accounting information systems: An application of task technology fit model for microfinance. International Journal of Information Management Data Insights, 4(1), 100224. https://doi.org/10.1016/j.jjimei.2024.100224
- Zohry, A. F., & Al-Dhubaibi, A. A. S. (2024). Optimizing Business Performance Through Effective Accounting Information Systems: The Role of System Competence and Information Quality. Journal of Risk and Financial Management, 17(11). https://doi.org/10.3390/jrfm17110515
References
Ainanur, & Satria Tirtayasa. (2018). Pengaruh Budaya Organisasi , Kompetensi dan Motivasi Terhadap Kinerja Karyawan Sumber : laporan Bagian Pengolahan PTPN IV Berdasarkan tabel produksi tahunan PKS Sawit Langkat dapat dilihat bahwa target produksi minyak sawit dan inti sawit tidak pernah dic. Jurnal Ilmiah Magister Manajemen Vol, 1(1), 1–14. https://jurnal.umsu.ac.id/index.php/MANEGGIO/article/view/2234/2236
Almaqtari, F. A. (2024). The Role of IT Governance in the Integration of AI in Accounting and Auditing Operations. Economies, 12(8). https://doi.org/10.3390/economies12080199
Antara News Riau. (2022). Jalin dan Bank Riau Kepri kolaborasi solusi digital banking. Https://Riau.Antaranews.Com/Berita/138708/Jalin-Dan-Bank-Riau-Kepri-Kolaborasi-Solusi-Digital-Banking.
Badan Pusat Statistik Provinsi Riau. (2023). Ekonomi Riau konsisten tumbuh positif. Https://Www.Antaranews.Com/Berita/3693978/Ekonomi-Riau-Konsisten-Tumbuh-Positif.
Bank Riau Kepri Syariah. (2024). Sharia Digital Center Bank Riau Kepri: Wadah teknologi perbankan syariah di bank daerah. Https://Brksyariah.Co.Id.
Barki, H., & Hartwick, J. (1994). Measuring User Participation, User Involvement, and User Attitude. MIS Quarterly, 18(1), 59–82. https://doi.org/10.2307/249610
Bougie, R., & Sekaran, U. (2020). Research Methods for Business (8th Editio). Wiley.
Boynton, W. C., & Johnson, Ra. N. (2010). Modern Auditing: Assurance Services and The Integrity of Financial Reporting. John Wiley & Sons.
Chan, S. H., Song, Q., & Yao, L. J. (2014). The impact of task complexity, task motivation, decision support system (DSS) motivation, and DSS use on performance. Proceedings - Pacific Asia Conference on Information Systems, PACIS 2014.
Chin, W. W. (1998). The partial least squares approach for structural equation modeling. In Modern methods for business research. (pp. 295–336). Lawrence Erlbaum Associates Publishers.
Choi, W., & Tulu, B. (2017). Effective use of user interface and user experience in an mHealth application. Proceedings of the Annual Hawaii International Conference on System Sciences, 2017-Janua, 3803–3812. https://doi.org/10.24251/hicss.2017.460
Creswell, J. W., & Creswell, J. D. (2018). Research Design Qualitative, Quantitative, and Mixed Methods Approaches.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly: Management Information Systems, 13(3), 319–339. https://doi.org/10.2307/249008
Dishaw, M. T., & Strong, D. M. (1999). Extending the technology acceptance model with task–technology fit constructs. Information & Management, 36(1), 9–21. https://doi.org/https://doi.org/10.1016/S0378-7206(98)00101-3
Efraim, T., Pollard, C., & Wood, G. (2018). Information Technology for Management On-Demand Strategies for Performance, Growth and Sustainability Eleventh Edition. In Wiley.
Frisky, N. S., Rahmawati, & Afrizon. (2023). the Effectiveness of Accounting Information Systems Mediates the Relationship Between the Software of Information Technology and User Competency Towards the Quality of Accounting Information. Berkala Akuntansi Dan Keuangan Indonesia, 8(2), 278–292. https://doi.org/10.20473/baki.v8i2.47412
Goodhue, D. L., & Thompson, R. L. (1995). Task-Technology Fit and Individual Performance. Management Information Systems Quarterly, 19(2), 213–236. https://doi.org/10.2307/249689
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2019). Multivariate Data Analysis (8th ed). Pearson Education Limited.
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM) (2nd Editio). Sage.
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2022). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (3rd ed). Thousand Oaks, CA: Sage.
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. In Journal of the Academy of Marketing Science (Vol. 43, Issue 1, pp. 115–135). Springer. https://doi.org/10.1007/s11747-014-0403-8
Hermiyetti. (2024). Towards the Future: Digital Transformation in Indonesian Banking and Its Implications for Economic Growth and Public Prosperity. International Journal of Economic Literature (INJOLE), 2(2), 505–520.
Hla, D., & Teru, S. P. (2015). Efficiency of Accounting Information System and Performance Measures - Literature Review. Nternational Journal of Multidisciplinary and Current Research (IJMCR), 3(September/October), 976–984.
Hu, L., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. In Structural Equation Modeling (Vol. 6, Issue 1, pp. 1–55). Lawrence Erlbaum. https://doi.org/10.1080/10705519909540118
Junglas, I., Abraham, C., & Watson, R. T. (2008). Task-technology fit for mobile locatable information systems. Decision Support Systems, 45(4), 1046–1057. https://doi.org/https://doi.org/10.1016/j.dss.2008.02.007
Likert, R. (1932). A technique for the measurement of attitudes. Archives of Psychology, 22 140, 55.
Lin, W. T., & Shao, B. B. M. (2000). The relationship between user participation and system success: a simultaneous contingency approach. Information & Management, 37(6), 283–295. https://doi.org/10.1016/S0378-7206(99)00055-5
Loudoe, M. M., & Fardinal, F. (2021). The Effect of Human Resources Competencies and Internal Controlling System on the Quality of Accounting Information System and Their Impacts to the Quality of Financial Reporting. Asian Journal of Social Science Studies, 6(5), 31. https://doi.org/10.20849/ajsss.v6i5.965
Madyatika, I. D. A. T., Arizona, I. putu E., & Ernawatiningsih, N. P. L. (2022). Pengaruh Pemanfaatan Teknologi, Kopetensi Sumber Daya Manusia, Tingakat Pendidikan, Dan Partisipasi Pengguna Terhadap Efektivitas Sistem Informasi Akuntansi Pada Lembaga Perkreditan Desa(LPD) Di Kecamatan Tembuku. 4(3), 123–133.
Magboul, I., Jebreel, M., Shawtri, F., Qabajeh, M., Shanti, A., Alqudah, M., & Abu Huson, Y. (2024). Factors influencing accounting information system usage by oil companies & performance outcomes. Cogent Business and Management, 11(1). https://doi.org/10.1080/23311975.2024.2369211
Maharani, N. P., Suhartono, E., Setiawanta, Y., & Durya, N. P. M. A. (2024). Pengaruh Pemanfaatan Teknologi, Kompetensi Sumber Daya Manusia, Dan Tingkat Pendidikan Terhadap Efektivitas SIA. J-Aksi : Jurnal Akuntansi Dan Sistem Informasi, 5(1), 139–153. https://doi.org/10.31949/jaksi.v5i1.8684
Mardini, R., Lestira Oktaroza, M., Fadillah, S., & Nurhayati. (2022). Efektifitas sistem informasi akuntansi: meningkatkan in-role performance dan innovative performance karyawan sektor publik? Proceeding Of National Conference On Accounting & Finance, 4, 158–166. https://doi.org/10.20885/ncaf.vol4.art21
Meiryani, Candra Verren Livia, & Sudrajat Jajat. (2020). The Effect of User Participation on Accounting Information Systems Performance. International Journal of Recent Technology and Engineering (IJRTE), 8(6), 953–960. https://doi.org/10.35940/ijrte.F7385.038620
Nabilah, S., Hanani, N., Rapani, A., & Jasim, O. (2022). The Accounting Information System (AIS) Effectiveness and SMEs Performance: A Conceptual Paper. Management Research Journal, 11(11), 64–73. https://doi.org/10.37134/mrj.vol11.2.6.2022
Nguyen, H. T., T, R., Kweh, Q. L., Tran, P. T. K., & Tran Duong Minh, H. (2024). Determinants of accounting information system effectiveness and moderating role of external consultants: Empirical research in the Ben Tre Province of Vietnam. Heliyon, 10(7), e28847. https://doi.org/10.1016/j.heliyon.2024.e28847
Putri, N. P. H. N., Sunarwijaya, I. K., & Ernawatiningsih, N. P. L. (2023). Pengaruh Skill, Pengalaman Kerja, Kompleksitas Tugas, Kecanggihan Teknologi Informasi dan Partisipasi Manajemen terhadap Efektivitas Sistem Informasi Akuntansi pada Koperasi Simpan Pinjam di Kecamatan Marga. Kumpulan Hasil Riset Mahasiswa Akuntansi (KHARISMA), 5(2), 424–433.
Quang Huy, P., & Kien Phuc, V. (2024). Digitalization accounting information system and servitization in public sector organizations - moderating effect of recoverable slack. Cogent Business and Management, 11(1). https://doi.org/10.1080/23311975.2024.2420762
Ranjan, R., S, S. C., & Srivastava, D. . (2025). The influence of IT sophistication on strengthening organizational structure, performance, and adaptability. International Journal of Innovative Research and Scientific Studies, 8(3), 3813–3819. https://doi.org/10.53894/ijirss.v8i3.7393
Romney, M. B., & Steinbart, P. J. (2021). Accounting Information Systems. In Pearson Education, Inc.
Sajady, H., Dastgir, M., & Hashem Nejad, H. (2008). Evaluation of the effectiveness of accounting information systems. International Journal of Information Science and Management, 6(2), 49–59.
Sari, K. A. D. P., Suryandari, N. N. A., & Putra, G. B. B. (2021). Pengaruh Pemanfaatan Teknologi, Partisipasi Pemakai, Kemampuan Teknik Pemakai, Pengalaman Kerja dan Jabatan terhadap Efektivitas Sistem Informasi Akuntansi. 3(1), 11–21.
Tarafdar, M., Pullins, E. B., & Ragu-Nathan, T. S. (2015). Technostress: negative effect on performance and possible mitigations. Information Systems Journal, 25(2), 103–132. https://doi.org/https://doi.org/10.1111/isj.12042
Tran Thanh Thuy, N. (2025). Effect of accounting information system quality on decision-making success and non-financial performance: does non-financial information quality matter? Cogent Business and Management, 12(1). https://doi.org/10.1080/23311975.2024.2447913
Trang Doan Do, Ha An Thi Pham, Eleftherios I. Thalassinos, & Hoang Anh Le. (2022). The Impact of Digital Transformation on Performance: Evidence from Vietnamese Commercial Banks. Journal of Risk and Financial Management, 15(1), 21.
Trieu, H. D. X., Nguyen, P. Van, Nguyen, T. T. M., Vu, H. T. M., & Tran, K. T. (2023). Information technology capabilities and organizational ambidexterity facilitating organizational resilience and firm performance of SMEs. Asia Pacific Management Review, 28(4), 544–555. https://doi.org/10.1016/j.apmrv.2023.03.004
Venkatesh, V., & Bala, H. (2008). Technology Acceptance Model 3 and a Research Agenda on Interventions. Decision Sciences, 39(2), 273–315.
Venkatesh, V., & Davis, F. D. (2000). A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies. Management Science, 46(2), 186–204.
Warren, J. D., Moffitt, K. C., & Byrnes, P. (2015). How big data will change accounting. Accounting Horizons, 29(2), 397–407. https://doi.org/10.2308/acch-51069
Wijayanti, P., Mohamed, I. S., & Daud, D. (2024). Computerized accounting information systems: An application of task technology fit model for microfinance. International Journal of Information Management Data Insights, 4(1), 100224. https://doi.org/10.1016/j.jjimei.2024.100224
Zohry, A. F., & Al-Dhubaibi, A. A. S. (2024). Optimizing Business Performance Through Effective Accounting Information Systems: The Role of System Competence and Information Quality. Journal of Risk and Financial Management, 17(11). https://doi.org/10.3390/jrfm17110515